Frequently Asked Questions
Answers to all your questions at eb77
From withdrawals to claiming bonuses, mobile gaming, and safe play — this eb77 FAQ page has detailed, easy-to-understand answers.
eb77 is committed to providing a safe and transparent gaming environment for players in Bangladesh. Whether you are opening an account for the first time or have been a member for a long time — if you have any doubts about anything, this page is your first stop. Here you will find specific, up-to-date information on withdrawals, mobile gaming, responsible gaming, bonus terms, and identity verification. If you cannot find an answer, contact our support team.
How to Withdraw Money
Yes, to withdraw money from eb77 you must use a mobile banking account (bKash, Nagad, Rocket, or Upay) registered in your own name. Withdrawals to third-party accounts are not accepted. This is an important security measure to protect your funds and prevent fraud. For bank transfers, also use a bank account in your own name.
The minimum withdrawal amount at eb77 is ৳1,000. Withdrawal requests below this amount are not processed. Before making a withdrawal, make sure your available balance has reached at least this amount. The minimum deposit amount is ৳300.
No. eb77's payment system is active 24 hours a day, 7 days a week. Whether it is night or a public holiday, withdrawals are generally processed within 1 hour. This timeframe applies to requests made via bKash, Nagad, or Rocket. Bank transfers may sometimes take additional time due to the bank's own processing schedule.
Approved withdrawals from eb77 generally reach your bKash, Nagad, Rocket, or Upay account within 1 hour. Bank transfers may take a little longer depending on the processing time of the bank involved. If you do not receive your money within the expected time, please contact live chat.
Playing on Mobile
Clearing your browser cache is the first step. In Chrome, go to: Settings → Privacy and security → Clear browsing data — select "Cached images and files" and clear them. Then reload eb77. Keep other apps closed and use Wi-Fi or a stable mobile data connection. If the problem persists, let us know via live chat.
Yes. eb77 is fully mobile-optimized. The site works smoothly on any modern Android browser — Chrome, Firefox, or Samsung Internet. There is no need to download a separate app. The screens, buttons, and games are built with a touch-first design, so you can play comfortably on a small screen.
If the connection drops, the round or bet in progress is generally saved securely on the server. Reconnect and log in — your game session and wallet balance will appear as normal. If any round in a live casino game appears unresolved, check your account history or contact live chat right away.
eb77 works on phones and tablets running both Android and iOS. Full functionality is also available on desktop or laptop browsers. The best experience comes from a recent version of Chrome, Firefox, Safari, or Edge. Performance may vary slightly on very old operating systems.
Yes. On Android, open eb77 in the Chrome browser and select "Add to Home Screen" from the menu on the right. On iOS, tap the share icon in Safari and select "Add to Home Screen". This creates an app-like shortcut so you can open eb77 directly from your home screen.
Limits & Controls
Watch for these signs: spending beyond your budget, placing more bets to chase losses, hiding your gaming from family or friends, playing instead of working or sleeping. These are early signs of problem gaming. If you feel this way, take a break immediately and visit our responsible gaming page.
If you feel you need a break for a while, you can contact the eb77 support team to set a cooling-off period. During this time, access to your account and deposits will be suspended. A long-term or permanent self-exclusion can also be requested. Contact live chat or email [email protected] for assistance.
Yes. eb77 lets you set daily, weekly, or monthly deposit limits. This is an effective way to stay within your budget. To set or change a limit, submit a request via live chat or email. Note that reducing a limit takes effect immediately, but increasing one may be subject to a waiting period.
eb77 is for players aged 21 and above only. Age is verified when creating an account or making a deposit. Accounts belonging to minors are closed immediately and the refund process for any deposits is initiated. It is your responsibility as a guardian to ensure younger family members do not use your account.
Bonuses & Offers
Slot games generally count the full bet toward wagering. Live casino and table games contribute partially. The specific contribution of each game for a given bonus offer is stated in that offer's terms and conditions. For details, ask via live chat or check the offer page.
Each bonus has a specific validity period that begins from the moment the offer is accepted. If the wagering requirement is not met within this period, the bonus and any winnings earned from it are generally forfeited. Read the terms of any offer — including the welcome bonus — carefully before activating it. If you have questions, ask the support team.
After creating a new account at eb77, the welcome bonus is applied automatically on your first deposit. You can receive a 150% bonus of up to ৳15,000. For example, depositing ৳1,000 adds a ৳1,500 bonus, giving a total balance of ৳2,500. The minimum deposit amount is ৳300. It is a good idea to read the terms and conditions before claiming the bonus.
At eb77, wagering is calculated on the bonus amount only, not on the deposit amount. The wagering requirement for the welcome bonus is 15 times. Example: if you receive a ৳1,500 bonus, you need to place bets totalling 15 × ৳1,500 = ৳22,500. Once this amount has been wagered, you can withdraw winnings earned from the bonus.
Verification & Documents
You are generally asked to verify your identity before your first withdrawal or when significant transactions occur on your account. Verification may also be requested to confirm that your name matches your bank account, or as part of a security review. This is a standard process to protect your account and funds.
If a document is rejected, eb77 usually notifies you with the reason. Common reasons include a blurry image, an expired document, or a name mismatch. Resubmit clear and correct documents. If you are unsure about the issue, contact live chat or email [email protected] — the team will assist you step by step.
Identity verification is primarily for your own protection. It ensures that no one else can operate your account or withdraw funds in your name. It is also essential for preventing access by minors and stopping illegal activities such as money laundering. eb77 keeps all verification information confidential.
Yes. eb77 uses SSL encryption technology to keep all documents and personal information secure. Information is not sold or shared with third parties. Only authorized staff access this information for account verification and legal purposes. To learn more about our privacy practices, please visit our Privacy Policy page.
A clear photo of your National ID (NID), passport, or driving licence is usually required. A bank statement or mobile screenshot may also be needed to confirm ownership of your mobile banking or bank account. Take photos of documents in a well-lit setting and make sure all details are clearly readable.
Still have questions?
If you cannot find an answer in this FAQ, the eb77 support team is here for you. Help is available in Bengali and English, 24 hours a day, 7 days a week via live chat and email.
Live Chat
24/7 — Log in to the eb77 site and click the chat icon for instant support.
Email
[email protected] — Email us for detailed questions; replies are available in Bengali and English.